Product Returns & Refunds
Product Returns
If you are not happy with your purchase you may return it for a store credit subject to the following terms.
1. You must notify us within 14 days from date of purchase to be eligible for any exchange or credit.
2. All returns (other than for faulty goods) are subject to a 12.5% restocking fee and any shipping costs incurred in the transaction/ return.
3. The customer shall be responsible for shipping costs for all warranty and returns.
4. Return of goods will only be considered if unused and returned in original packaging. The Pleasure Chest reserves the right to refuse any return if in the opinion of the supplier the goods have been used or soiled in any way.
ALL Returns must be accompanied by the original receipt to be considered for exchange or store credit.
Return Procedure
Please package, address and post or courier the item you are returning to the address below.
Attn: Pleasure Chest
466 Karangahake Rd
PO Box 68 279, Newton
Auckland City
New Zealand
ALL Returns must be accompanied by the original receipt to be considered for exchange or store credit.
Should you have any enquiries about the item you are returning, please email us at returns@pleasurechest.co.nz or call 64 9 309 5858
Refunds
The Pleasure Chest is happy to arrange an exchange or offer a store credit subject to the terms and conditions below. However please note we do not offer cash refunds.
30 DAY LIMITED WARRANTY (Consumable products excluded.)
If due to any defect in materials or workmanship, this product fails to maintain its integrity or its moving parts become inoperable, the supplier will repair this product or, at the supplier's sole option, replace it with a like or reasonably similar product. This warranty does not cover product repair and/or replacement because of acts of God, misuse, accident, unauthorised repair or alteration or other cause not within the control of the supplier. Repaired or replacement products are warranted only for 30 days. The customer is responsible for shipping costs for all warranty service. Toy related products are sold as novelties only. If your item becomes defective after the initial 30 days, you must contact the manufacturer directly.